Ubiquity Global Services

About Ubiquity Global Services

Ubiquity is a multinational business process and call center outsourcing organization dedicated to helping partners improve customer satisfaction while reducing operating costs. The world's leading outsourcer for the fintech and emerging payments sector, Ubiquity offers live customer experience management services, interactive voice response (IVR) solutions, and a comprehensive risk and compliance solution, including fraud investigations, and disputes and chargeback management. Ubiquity has developed a next-generation technology platform engineered for operational excellence while delivering partners meaningful and actionable business intelligence. Headquartered in New York City, the company’s expanding network includes delivery locations in the United States, Hungary, El Salvador, the Philippines and an innovation hub in Amsterdam, where the company develops artificial intelligence and machine learning technologies to optimize customer service agent performance. Together with its partners, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact.