Olik

About Olik

Olik is a B2B2C SaaS platform that enables digital experiences for the consumer throughout the customer journey in retail. They have 3 products in the suite: 1. Appointment booking and traffic management: Olik helps retailers manage smooth traffic flow by enabling pre-registration or digital walk-in management. This solution allows the consumers to avoid long queues and ensure social distancing at retail stores for all their shopping needs. They can also reserve a slot with a shopping advisor for assisted shopping. Alternatively, they can also book a home appointment. Experience link : https://olik.in/sangeetha-mobiles/#/home 2. Workshop management and efficiency improvement: This solution digitises the complete journey for any servicing or repairing use cases like automobiles, cycle servicing, white goods repair or maintenance. Key features include sending proactive communications to customers during different stages of the servicing journey, dynamic allocation of technicians in the back end along with an analytics dashboard that helps in the overall efficiency improvement. Experience link : https://decathlon.olik.in/ 3. Recommerce: Enable buyback and resell for the brands through their own channels.